Making a repayment

Repaying is easy online. Make repayments and manage your account online at any time.

When making repayments, we recommend that you do so by Direct Debit. When you first signed your loan agreement, you agreed to make monthly repayments by Direct Debit when they are due. Please note that if we do not receive your repayments, your account may fall into arrears.

If you don’t currently have a Direct Debit in place, please call the team on 0333 003 7188 to set one up. When setting up a Direct Debit, you should allow 14 days until repayments can be made. Repayments by Direct Debit are covered by the Direct Debit Guarantee. By ensuring that a Direct Debit is in place, you can help protect yourself against your account falling into arrears.

If you're unable to set up a Direct Debit, please call us on 0333 003 7188 to discuss alternative repayment arrangements.

For information on making repayment from overseas, please refer to our Overseas Customers page.

Your Online Account

Make repayments online, or:

  • Make a quick repayment without having to register for the portal
  • Manage your contact details
  • Take a look at your balance
  • View your transaction history