Customers in Financial Difficulties
We understand people can find themselves in financial difficulties at any time which can be a very stressful experience.
If you are having trouble repaying your loan(s) or have fallen behind with repayments, please contact us on 0333 003 7188 so that we can understand your current circumstances and work with you to find a suitable solution.
If you think you might be eligible to apply for deferment of your student loan repayments, please contact us to request a Deferment Application Form. If your application is accepted, we will defer repayment of your loan(s) for 12 months.
It is important to know that if you do not make your monthly repayments, arrears will accrue on your account (unless an application for deferment is accepted) and information regarding any outstanding arrears may be registered with the Credit Reference Agencies which may affect your ability to obtain credit both now and in the future.
If you would like free, independent advice, please contact one of the below organisations:
51-53 Hagley Road
Birmingham B16 8TP
Telephone: 0808 808 4000
Kempton House, Kempton Way
Lincolnshire NG31 7LE
Telephone: 0800 280 2816
Alternatively, for furher guidance on getting help with your debts, you can visit the Financial Conduct Authority (FCA) website.