Contact us

Important: should you experience delays in service due to an increased volume of calls, please email:

Our team is here to support you and to help you manage your loans. There are a number of ways for you to get in touch: 

By phone:

*UK customers: 0333 003 7188
**Overseas customers: (+44) 141 278 6114

By email:

By post:

Having implemented extra safety precautions across our operation (including the move to home-working for employees), we are still able to manage all post and correspondance with customers as normal. However, at this time we would highly recommend that you please email us. Handling your enquiries electronically, rather than via post, is the quickest way to reach us and for you to receive a response.   

Write to Erudio Student Loans Ltd, PO Box 1055, Camberley, GU15 9PA 

Opening Hours:
Monday to Friday - 8.30am to 6pm
Saturday - 9am to 1pm
[closed Sundays and public holidays]

Erudio Student Loans Limited is registered in England and Wales with company number 8605918. Its registered office is c/o Wilmington Trust Sp Services (London) Limited, Third Floor, 1King’s Arms Yard, London EC2R 7AF. 

Your account is administered by Arrow Global Limited (“AGL”) for Erudio Student Loans Limited. AGL is part of the Arrow Global Group and is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities. AGL is registered on the Financial Services Register under registration number 718754. AGL is registered in England and Wales with company number 05606545 and its registered office is at Belvedere, 12 Booth Street, Manchester M2 4AW.

Our Customer Portal

Login or register to our Customer Portal today, this will allow you to do the following online:

  • Make a repayment
  • Apply for deferment
  • View your balance
  • View your transactions
  • Update your contact details