Bereavement Help and Support

We appreciate that this is a difficult time for you and we want to help you deal with the process with the minimum amount of inconvenience.

To inform us of a bereavement, we’ll need the following documents and information, so that we can help you:

• The full name of the deceased customer
• Their Erudio Student Loans account reference number (16 digits starting 6319)
• A copy (not original) of the death certificate
• Your full name and contact number or address

Please send these documents and information to us at:

Erudio Student Loans Ltd
PO Box 1055
GU15 9PA

For further information about what to do, please call us on 0333 003 7188.

Your Online Account

Manage your account online to:

  • Make a repayment
  • Apply for deferment
  • View your balance
  • View your transactions
  • Update your contact details