Credit balance refunds

Following a scheduled review of customer accounts, Erudio Student Loans has identified a number of accounts that are due a refund. This is usually due to an overpayment or because of a balance adjustment on a customer’s account(s).

To ensure all affected customers are refunded as quickly as possible, we have been contacting them via text message, email, telephone and by letter. 

Therefore, if you have been contacted by any of the channels mentioned above, we request that you contact us on 03339998019 between 9am and 5pm on Monday to Friday to discuss your refund.

For further information, you can visit our FAQs

Our Customer Portal

Login or register to our Customer Portal today, this will allow you to do the following online:

  • Make a repayment
  • Apply for deferment
  • View your balance
  • View your transactions
  • Update your contact details